Terms & Conditions
Please read the following terms and conditions before placing your order.
Please note where the word “cake” is used, this will also refer to all products that we provide.
1. Quotes:
1.1 Quotes are valid for 7 days.
1.2 A quote is not considered Confirmation of order.
1.3 Your Booking Fee must be paid within 7 days of a quote to secure your required date; once this is received your order is considered confirmed.
1.4 In the event of your desired date becoming filled by another order/customer prior to your Booking Fee being paid, we are not obliged to honour our quote.
1.5 Please note our quotes are based on the flavour/design/size of cake that you order. We do not inflate prices based on the occasion.
2. Payment:
2.1 To secure your date, a Booking Fee of 50% of the final balance is payable within 7 days of our quote being issued.
2.2 Your order is considered locked in once your non-refundable Booking Fee has cleared our systems.
2.3 Your final balance must be paid 2 weeks prior to your event – failure to do so may result in your entire order being immediately cancelled.
2.4 If your order is placed within 2 weeks of the date of your event, the full balance owed must be paid immediately to secure your booking.
2.5 Payment can be paid either in cash or via bank transfer.
3. Design & Specification:
3.1 Whilst we will do our best to make your cake to the design requested, please be know we are unable to exactly duplicate other cakes. Therefore artistic license will be used where necessary throughout the process, and you can rest assured your cake will be perfectly unique to your occasion.
3.2 Please be attentive to the fact that that whilst we can accommodate dietary requirements, our kitchen uses a wide range of allergen products, including but not limited to: nuts, eggs, dairy and gluten. It is your responsibility to ensure your guests are aware of this.
3.3 Please note we reserve the right to use any photographs for display or promotion purposes without any compensation to you.
4. Collection:
4.1 Should you opt to collect the cake from our Ringwood North based studio, please keep the following in mind:
4.1.2 Accepting the cake means that the cake has been collected in excellent condition.
4.1.3 You assume all liability and responsibility of the cake once it leaves our Studio. We are not responsible for any damage after collection.
4.1.4 Your cake is fresh, delicate and perishable.
4.1.5 During transportation, the cake must be set on a flat level surface (ie. in the boot or floor of the front passengers seat) with nothing close by that might slide/fall and damage the cake.
4.1.6 Also make sure that it is not able to slide around – we recommend the use of non-slip matting.
4.1.7 You should keep the cake box out of direct sunlight – it may melt if in the sun. Use air-conditioning if the inside of the car is warm.
4.1.8 Drive slowly, carefully, and take corners very gently. Avoid bumps and rough roads.
4.1.9 Any call-outs to attempt to repair damage are charged at $50/hr plus travel time, if available. A minimum charge of one hour will apply, and is payable in cash prior to any repair work commencing.
5. Delivery
5.1 We highly recommend delivery and set up for multi-tiered cakes. Please note delivery fees apply. Please provide delivery time/address for quote. Setup cost is dependent on the cake design.
5.2 If you choose delivery of your cake, please bear the following in mind:
5.3 Easy access to the venue must be provided, ie. close parking and elevator access to high level buildings.
5.4 The cake table must be prepared and in position in a cool safe place ready for delivery. The cake table should be level, stable, and decorated ready for the cake to be placed.
5.5 Where delivery has been pre-arranged, anyone at the delivery address who receives the cake is assumed to have been authorised by you. We are not responsible for any damage after delivery.
5.6 Once the cake is at your venue, please ensure the cake is stored correctly:
5.6.1 When possible keep the cake in the fridge, removing 2 hours prior to serving.
5.6.2 For outdoor occasions, the cake should remain in a cool, safe place until as close to serving as possible. Please bear in mind – weather, wildlife and other situations can be damaging to your cake, and we are not responsible for problems caused by venue conditions.
5.6.3 Indoors, the cake should be kept in a cool, dry, safe place, out of sunlight.
5.6.4 Fondant does not go in the refrigerator – be it a covered cake, decorations or models on the cake, or anything else, the fondant will go soft and wet if it is refrigerated, which will ruin the cake.
5.7 Cutting your cake: A cutting guide will be provided with your cake. This is to ensure the correct amount of serves that your cake has been designed to cater for. Non-edible embellishments and supports which have been inserted into your cake (food safe wooden skewers/toothpicks/cake pop sticks/dowels) MUST be removed before serving your cake. The locations of these embellishments and supports will be indicated on your custom cutting guide.
6. Changes:
6.1 Any changes to your cake must be notified in writing a minimum of 1 week prior to your event. We endeavour to accommodate where possible, and we reserve the right to adjust our prices accordingly to reflect the changes.
7. Postponement/Cancellation:
7.1 Please note your Booking Fee is non-refundable; but at our discretion (circumstances depending) may be transferable.
7.2 Please advise in writing should you need to Postpone your booking. Where possible, we will accommodate your change of date, however, there may be a surcharge. Where we are unable to accommodate, we reserve the right to use our discretion with regards of any refund due.
7.3 Cancellations should be notified in writing as soon as possible. We reserve the right to use our discretion with regards of any refund due. Please note absolutely no refunds will be issued if your booking is cancelled within 14 days of the due date.
7.4 If we have to cancel your booking due to illness or other unforeseen circumstances, you will be refunded within 10 days to your designated bank account.
8. Problems:
8.1 We are not liable for any delays/problems owing to and not limited to accidents, incidents, disasters, pandemics, inclement weather, illness, injury or death.
8.2 In the case of a problem with your cake, please contact us immediately so we can fix the issue. Our aim is for happy customers enjoying delicious cake, and if that does not happen we would like the opportunity to rectify. If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation so we may resolve it. In the rare case that you are unhappy with your cake and would like a refund, please note the cake must be returned in full on the day of your event, or we are unable to refund any portion of your payment.
9. Guarantee:
9.1 We promise to do everything in our power to provide a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colours and design of actual cake may vary from on-screen images owing to the nature of digital and edible components.
Payment of your Booking Fee is your confirmation that you understand and agree to these terms and conditions.